1. Standard cancellation rule
- If you cancel at least 24 hours before your tour, start, or pickup time, we refund any amount you pre-paid for that booking.
- If you cancel less than 24 hours before your tour, start, or pickup time, pre-paid amounts are non-refundable.
- If no upfront payment has been made, late cancellation may still affect whether we accept future bookings.
2. Changes to date, time, product, or group size
We will try to help with changes requested more than 24 hours before the activity. Changes requested inside 24 hours cannot be guaranteed and depend on guide, vehicle, gear, route, daylight, weather, and capacity. Price differences apply if the new product, route, add-on, or group size costs more.
3. Late arrival and no-show
- Arrive by the time stated in your confirmation so there is time for documents, equipment, briefing, and departure.
- If you arrive late, we may shorten, adapt, or cancel the activity to protect the schedule and safety of the group.
- No-shows and missed pickups are non-refundable.
- If you cannot find the base or expect delay, contact us immediately using the number in your confirmation.
4. Weather and unsafe conditions
Tours and rentals run in most normal weather. If ATV Tirana cancels because conditions are unsafe, we will offer a new date or cancel the booking with no charge. Unsafe conditions can include severe storms, dangerous road or trail conditions, flooding, extreme wind, visibility issues, wildfire risk, official restrictions, or other safety concerns.
5. Guest safety disqualification
No refund is due if a guest cannot participate because they are underage, do not have the required licence, refuse to sign required documents, are under the influence of alcohol or drugs, ignore safety rules, behave aggressively, provide false information, or are removed for unsafe conduct.
6. Deposits
Deposits are separate from tour or rental fees. Enduro and 4x4 self-drive deposits are EUR 400. Camping gear deposits are EUR 100. Deposits are refunded after return inspection if there is no damage, loss, late return, abnormal cleaning, fuel charge, penalty, or other amount due. If charges exceed the deposit, the remaining balance is payable separately.
7. Refund method and timing
Refunds are usually returned through the same payment route where practical. Cash payments may be refunded in cash or by another agreed method. Payment provider, bank, card, currency conversion, or platform processing times are outside our control.
8. Third-party bookings
If you booked through a travel agent, hotel, reseller, online travel agency, or booking platform, their cancellation rules, fees, refund timing, and communication process may also apply. Contact the platform or agent if they took your payment.
9. Force majeure
We are not responsible for losses caused by events outside our reasonable control, including severe weather, natural events, road closures, official restrictions, strikes, civil disruption, accidents, utility outages, illness, vehicle breakdown, or supplier failure. We will act reasonably and try to offer a practical alternative where possible.